Shipping Policy

What delivery costs

Nothing. Delivery is free on every order, anywhere in India, with no minimum order value. Buy one bottle of Hair Jeevan and it ships free.

The price you see on the product page is the price you pay. There is no packing charge, no handling charge and no charge for cash on delivery. We carry the shipping cost ourselves.

Where we deliver

Anywhere in India. If a PIN code cannot be reached by our first courier we move the parcel to another one rather than cancelling the order — between Delhivery, India Post Speed Post, and Blue Dart we have not yet met an Indian address we could not reach.

We do not ship outside India.

When we send it

Usually the next working day. Orders are booked first thing each morning and collected the same afternoon. An order placed before that morning booking goes out the same day.

Couriers do not collect on Sunday, so an order placed on a Saturday evening is normally collected on Monday. We still process and pack it in the meantime.

How long it takes to arrive

Counted from the day the courier collects it, not from the day you order:

• Maharashtra — 3 – 4 days
• Gujarat — 4 – 5 days
• Rest of India — 5 – 6 days
• Jammu & Kashmir, Ladakh, Uttarakhand and the North East — 7 – 8 days

These are deliberately a day longer than what we usually see. We would rather a parcel arrived early than tell you a day it missed. Festivals, strikes and weather can still stretch them, and when that happens we would rather tell you than let you wonder.

Who carries it

Delhivery, India Post Speed Post, and Blue Dart, in that order of preference, and occasionally a local courier for nearby addresses. You get tracking details as soon as the parcel is booked.

Cash on delivery

Available on every order and every PIN code, with no extra charge and no minimum or maximum order value.

Paying online instead takes 10% off your order. That is a discount for paying in advance, not a surcharge for cash — the price advertised on the product page is the cash-on-delivery price, which is the one anybody can pay.

If the courier cannot deliver it

The courier normally attempts delivery 3 times. In between, we will try to reach you ourselves — a phone call usually sorts out what a missed delivery could not.

If the parcel comes back to us anyway and you still want it, we send it again at no cost to you, shipping included. A parcel that did not arrive is our problem to solve, not yours to pay for twice.

If something arrives damaged

That is covered on the return and refund policy, along with cancellations and how refunds are paid.