Saatvik Herbs
Return & Refund Policy
The short version: if we got it wrong or the courier damaged it, we fix it at our cost and you choose whether that is a replacement or your money back. If the product simply was not for you, we cannot take it back.
Last updated 31 August 2026.
If it arrives damaged, leaking or wrong
Send us a photograph. That is the whole process — message it on WhatsApp or email it to saatvikherbs1983@gmail.com.
Once we have seen it, you decide: a free replacement, or a refund. Not us. You do not pay to return anything and you do not pay for the replacement to be sent.
How long you have to tell us
Within 7 days of the parcel arriving. Sooner is easier for both of us, because the courier keeps its own records for a limited time.
After that we have to assume the order arrived in good condition and is in use, and we cannot take a claim.
If you changed your mind
We do not accept returns for a change of mind, and we cannot refund a product that has been opened or partly used.
These are herbal preparations made in small batches by hand. Once a bottle has left us and been opened, it cannot be sold to anybody else, and we are not willing to resell it.
Some people love the smell of the oil and some do not — that is a preference rather than a fault, and we would rather you knew that before you ordered than discovered it after. Everything we can tell you about what is in a product, how it smells and how it is used is on its product page, and if a question is not answered there, ask us before you buy. We would honestly rather talk you out of an order than take one you regret.
Cancelling an order
You can cancel any time before the courier collects the parcel — in practice, before the afternoon collection on the day it is booked. Just tell us. If you paid online, the money goes back the same day.
Once the parcel has been handed over it is out of our hands, and it has to be dealt with as a delivery rather than a cancellation.
How refunds are paid
By UPI, or whichever way you paid, whichever suits you. We ask how you would like it and send it while we are still talking to you — there is no queue and no processing period, because there is nobody to queue behind.
A cash-on-delivery order that was refused or returned was never paid for, so there is nothing to refund.
Who to talk to
Neeta Kudu handles this, and she is the person who most likely spoke to you when you ordered.
- Phone or WhatsApp — +91 84461 14152
- Second number — +91 70206 62182
- Email — saatvikherbs1983@gmail.com
- Instagram — @saatvikherbs
Please have your order number with you. It is on your confirmation page and in the message we send when the parcel is booked.
What this does not change
Nothing on this page limits any right you have under Indian consumer law. Where the two disagree, the law wins.
Still not sure?
Ask a person
There is no call centre and no ticket system. Call or message +91 84461 14152, message us on WhatsApp, or email saatvikherbs1983@gmail.com. If it is about an order, please have the order number to hand.